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Terms of Service

Last updated: July 2, 2026

These Terms of Service ("Terms") are a contract between you ("Customer," "you") and GridNMS LLC ("GridNMS," "we," "us") governing your use of the GridNMS platform, websites, APIs, collector software, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind it.

1. The Service

GridNMS provides a multi-tenant network observability and log-management platform. We may update, improve, or change features of the Service over time. We offer the Service as a hosted (cloud) product and, where made available, as self-hosted or downloadable software governed additionally by the EULA.

2. Accounts and eligibility

  • You must provide accurate account information and keep it current.
  • You are responsible for safeguarding your credentials and for all activity under your

account.

  • You must be at least 18 and able to form a binding contract.

3. Acceptable use

You agree not to, and not to permit anyone to:

  • Use the Service to monitor, scan, or collect data from networks or systems you do not

own or are not authorized to manage.

  • Break the law, infringe others' rights, or transmit unlawful, harmful, or infringing

content.

  • Interfere with or disrupt the integrity or performance of the Service, or attempt to

gain unauthorized access to it or its related systems.

  • Reverse engineer, decompile, or attempt to extract source code except to the extent

permitted by law.

  • Resell, sublicense, or provide the Service to third parties except as expressly

permitted.

  • Exceed or circumvent plan limits, rate limits, or usage allowances.

We may suspend access to investigate or stop suspected violations that threaten the Service or others.

4. Customer Data and authorization

"Customer Data" is the data you and your collectors send to the Service. As between the parties, you own your Customer Data. You grant us a limited license to host, process, and display it solely to provide and support the Service. You represent that you have all rights and authorizations necessary to send the Customer Data and to have us process it, including authorization to monitor the networks and devices you connect. Our handling of personal data within Customer Data is governed by the Data Processing Agreement.

5. Plans, fees, and billing

  • Subscriptions. Paid plans are billed in advance on a recurring basis (monthly or

annual) as shown at checkout. Payments are processed by Stripe.

  • Metered usage. Some charges are usage-based (for example, stored data volume above

your plan allowance, and data transferred out to external/customer-owned storage). Metered charges are billed in arrears based on our measurements.

  • Auto-renewal. Subscriptions renew automatically for successive periods until

cancelled. You can cancel before the next renewal to avoid further charges. Where required by law, we will provide renewal reminders.

  • Taxes. Fees are exclusive of taxes; you are responsible for applicable sales,

use, VAT, or similar taxes, which may be calculated and collected at checkout.

  • Non-payment. We may suspend or terminate the Service for overdue amounts.
  • Refunds. Except where required by law or expressly stated, fees are non-refundable.
  • Price changes. We may change prices for future billing periods with reasonable

notice.

6. Term, suspension, and termination

  • These Terms apply while you use the Service.
  • You may stop using the Service and cancel at any time.
  • We may suspend or terminate your access for material breach, non-payment, legal risk,

or threats to the Service, with notice where practicable.

  • On termination, your right to use the Service ends. You may export your Customer Data

before termination; after a reasonable wind-down period we may delete it.

7. Third-party services

The Service may integrate with third-party products (for example, notification or identity providers you configure). Your use of those is governed by their terms; we are not responsible for third-party services.

8. Intellectual property

We and our licensors own the Service and all related software, content, and trademarks, except for your Customer Data. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you provide may be used by us without obligation to you.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL DETECT OR PREVENT EVERY EVENT. GridNMS is a monitoring and alerting tool and is not a substitute for your own operational judgment.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY.

11. Indemnification

You will defend and indemnify GridNMS against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms or law, or your lack of authorization to monitor a network or device.

12. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules. The state and federal courts located in Wyoming will have exclusive jurisdiction, and the parties consent to venue there, except that either party may seek injunctive relief in any court of competent jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated version and update the "Last updated" date; material changes will be communicated as required. Continued use after changes take effect constitutes acceptance.

14. General

These Terms, plus any order, the DPA, and the EULA, are the entire agreement between the parties. If any provision is unenforceable, the rest remains in effect. Neither party may assign these Terms without the other's consent, except in connection with a merger or sale of assets. Failure to enforce a provision is not a waiver.

15. Contact

GridNMS LLC 30 N Gould St, Ste R, Sheridan, WY 82801 Legal: legal@gridnms.io · Support: support@gridnms.io